Someone is helping you fix this computer.

Download it, open it, read out the number on the screen. That's the whole thing.

Download Help Connect
Detecting your computer…

How it goes

  1. Download it The green button above gets the right version for this computer.
  2. Open it Double-click it. A window opens and explains what is about to happen. Type yes and press Enter.
  3. Read out the number A six-digit number appears in big letters. Say it to the person helping you — that is how they find your computer and nobody else's.
    it looks like this
    481 209
  4. When you're done, close the window That ends everything, immediately. No uninstalling, nothing left behind.

What they can and can't do

You see every command. Each one appears in the window a second before it runs, with its result underneath. Nothing happens off-screen.
They cannot see your screen. No screen sharing, no mouse control, no reading your files or photos.
Only checks, not changes. System info, DNS, ping, network settings, web checks. Running anything else is switched off unless you deliberately turn it on.
Nothing is installed. It is one file that runs while the window is open, and stops when it isn't.

⚠ Never do this because of an unexpected phone call, email or pop-up. Only if you asked someone you know for help.

If something looks odd

Windows says "Windows protected your PC"

That blue box appears for any program that hasn't been bought a certificate. Click More info, then Run anyway. If you'd rather not, stop here and tell the person helping you — that's a perfectly good answer.

macOS says it "cannot be opened because the developer cannot be verified"

Same reason. Instead of double-clicking, right-click the file (or Control-click), choose Open, then Open again in the box that appears. You only have to do that the first time.

Nothing happens when I double-click

On macOS you downloaded HelpConnect.dmg: double-click it first, then double-click Help Connect in the window that opens. Nothing needs dragging anywhere. On Windows, right-click HelpConnect.exe and choose Open.

For the person helping

Terminal install and the operator CLI

On Linux (or a Mac terminal) fetch the binary — the script only downloads it, you start it yourself: 

curl -fsSL https://help.frst.dev/download.sh | sh
./dhc-agent

No flags: the hub address and enrollment token are compiled in. Drive a session with the dhc CLI, targeting the code the user read out: 

export DHC_OPERATOR_TOKEN=…

dhc list                                  # code, host, os, connected-since
dhc run "481 209" get_system_info
dhc run "481 209" dns_resolve example.com
dhc attach "481 209"                      # the same log the user is watching
dhc kill "481 209" --message "all fixed!"

Every command takes --json (before the subcommand) so a script — or Claude — can parse it.

All downloads